Frequently Asked Questions

Everything you need to know about Axor gear and services.

How do I determine my correct helmet size?

To find your perfect fit, wrap a measuring tape around the widest part of your head, approximately one inch above your eyebrows. Compare your measurement to our official size chart available on each product page.

Are Axor helmets certified for safety?

Yes, all Axor helmets meet or exceed international safety standards, including DOT (Department of Transportation) and ECE (Economic Commission for Europe) certifications, ensuring maximum protection.

What is your return and exchange policy?

We offer a 10-day return and exchange policy. The helmet must be in its original, unused condition with all tags and protective films intact. Please note that for hygiene reasons, used helmets cannot be returned.

How long does shipping take?

Orders are typically processed within 24-48 hours. Depending on your location, standard shipping takes between 3 to 7 business days. You will receive a tracking number via email once your order ships.

Can I purchase replacement visors or spare parts?

Absolutely. We stock a wide range of official Axor accessories, including smoked visors, anti-fog inserts, cheek pads, and ventilation covers in our 'Accessories' section.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. All transactions are processed through a secure, encrypted payment gateway.